Satisfying our customers is a business philosophy that we respect, practice, and emphasize.
If there is an issue with your order, please contact us so we can fix the issue and work to 'do better' next time.

• Faulty, Damaged or Incorrect Goods
• All tangible products purchased on this site can be returned for replacement if the item received is damaged, faulty or incorrect due to fault of the store or delivery service.
• We will cover postage costs for the return (if necessary) and replacement of the item.
• You must contact us with your order/invoice/receipt number, the details of the item with the reason it needs returning and a photo of the issue, before returning an item - and then await instruction.
  
  
• Change-of-mind Returns and Exchanges
• Media items (CDs, CD-ROMs, DVDs and BDs etc) cannot be returned for refund unless in unopened original packaging.
• Physical items (Books, board games, Stationery, clothing etc) can be returned within 30 days for a full refund of the product cost, provided the item is in an unused, and re-sellable, ‘as new’ condition.
• Original and return delivery charges will not be refunded for change-of-mind returns (the cost of returning a product you no longer want is your responsibility).
• If requesting an exchange, postage and item price difference will be charged.
• Any item returned in a 'used' condition, which we cannot resell in an 'as new' condition, will not be refunded.
• You must contact us with your order/invoice/receipt number and details of what you want to return before returning an item and then await instruction. Contact us if you need help finding your order details.
  
  
• Cancelling Orders
• If your order has not been shipped yet, you can cancel it and request a refund. But be quick, we often pack and ship same day. 
• Contact us immediately if you need to cancel an order before it’s too late.
• If your order has been posted already, the 'Change-of-mind Returns' conditions apply (see above)

NOTE: All refunds will only be paid back to the same card as the purchase was made, and may take a couple of days for the bank to refund after we initiate the refund.